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Mortgages
Increase your chance of mortgage approval with expert advice from a specialist broker. Whether you need help remortgaging, you’re self employed or even if you have bad credit, we’ve got you covered.
- No impact on credit score
- Mortgage Approval Guarantee
- Personally matched with an expert
Pensions
We work with independent Pensions Advisors who can help you get the most out of your golden years by finding the best deals for your needs and circumstances. Get expert advice from a dedicated Pensions Expert
- Professional pensions advisors
- Free and unbiased advice
- Personally matched with an expert
Savings & Investments
Get the right advice first time, whether you want to get the most out of your savings, or you want to invest your money elsewhere get expert advice from a financial expert.
- Savings and investments specialists
- Free and unbiased advice
- Personally matched with an expert
Insurance
Whether it’s protecting your home, covering your car or providing a safety net for you on your travels, insurance has your back. Get expert from advice from an insurance and protection advisor.
- Insurance and protection experts
- Free and unbiased advice
- Personally matched with an expert
Get in touch
Email: [email protected]
Call us: 0808 189 0463
Online Money Advisor
Bezant House
Bradgate Park View
Chellaston, Derby
DE73 5UH
About Online Money Advisor
Online Money Advisor is a trading name of FIND A MORTGAGE ONLINE LTD. Find a Mortgage Online Ltd is registered in England under number 8662127
Complaints Procedure
Online Money Advisor is committed to providing services of the highest standards. Getting in touch with us if you are not satisfied with the service or content on our site allows us to put things right and also improve processes for other visitors.
Please follow our complaints procedure below so that we can pass your complaint to the right person and resolve things as quickly as possible:
Contact us via phone
0808 189 0463 (free for landlines and mobiles)
Contact us via email
Email your complaint to us at [email protected]
Contact us via post
Write to us at our head office address
Complaints
Online Money Advisor
Bezant House
Bradgate Park View
Chellaston, Derby
DE73 5UH
Please provide us with the following:
Your name, address, and phone number
A concise description of the complaint (with details of the people / procedure in question)
A description of how you would like us to put things right
We’ll always do our best to handle your complaint immediately. but it can often take time to investigate. We will aim to respond to your complaint in writing (email if appropriate) within 5 working days of receipt. We then aim to fully resolve complaints within 4 weeks but if things take longer we will contact you to explain with an idea of when we will be able to get things resolved.
If you email we will reply via email, however we may also contact you by phone or post where necessary and appropriate.
If your complaint is about an advisor
Online Money Advisor accepts no responsibility for advice or services provided by any third parties, but if you have a complaint about one of the brokers or financial advisors we pass you to, we of course want to know about it. Seriously, please do let us know!
We take these complaints seriously as we want to ensure our visitors are treated fairly by third parties we recommend. However, we cannot be held responsible for the actions of another company and as such you will need to take the complaint up with them directly following their complaints procedure. This is usually first dealt with directly by them, or with the relevant regulator and financial ombudsman.
Where the products are FCA regulated
You can ask The Financial Ombudsman Service to review your complaint – they handle disputes with financial firms, but will only deal with your complaint once you have tried and failed to resolve the issue direct with the firm in question.
How to contact the Financial Ombudsman Service
By post:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Phone: 0800 023 4 567 or 0300 123 9 123 from a mobile
Website: www.financial-ombudsman.org.uk
Other products
Where complaints are relating to a non-regulated product, there are no other official avenues than direct with the firm in question or via Trading Standards.